FAQ

Returns & exchanges

We gladly accept exchanges. Contact us within 14 days of delivery. Ship items back within 30 days of delivery. Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

We don't accept returns or cancellations, but please contact us if you have any problems with your order.

The following items can't be returned or exchanged (unless they arrive damaged or defective):

  • Custom or personalized orders
  • Sale items

Custom & personalized orders

Custom & personalized orders are always appreciated! Please submit your request using the contact form. Advance payment is required for all custom items. Please allow 2 - 3 weeks for completion and delivery of your custom item.

Shipping

All orders are shipped via the United States Postal Service. A tracking number will be provided when your package is shipped. Please contact us directly for expedited shipping. We are not responsible for shipping delays or damaged/missing packages. 

Care & cleaning

Polishing jewelry regularly will take care of most tarnishing and cleaning problems and help reduce the chance of skin irritation. We recommend a lint-free polishing cloth. If your jewelry needs a little more attention than gentle polishing, use a mild detergent and warm water with a soft brush. Gemstones and pearls require special care, so we recommend they be professionally cleaned.

 Some cosmetics contain chemicals that can abrade your jewelry. To avoid this problem, put on your jewelry after applying your cosmetics. We recommend that you do not wear your jewelry while swimming, sweating, or handling chemicals  or cleaning products.

Privacy policy

We will only use your shipping and billing address, and contact information:

  • To communicate with you about your order
  • To fulfill your order
  • For legal reasons (like paying taxes)

Water Tribe Collection

The Water Tribe Collection is inspired by the infinitely variable beauty of the sea. These solid brass pieces have been hand treated with our very own special recipe patina and then sealed to maintain their luster and shine. Each piece is completely unique, and made by hand with careful attention to detail and lots of love! We hope you will enjoy them for years to come!  

Instructions for reversible earrings

The ball earwires have been specially chosen to make these earrings reversible. Just bend the ball end of the wire out a little, flip the earring piece over, bend the ball end back, and you have a whole different look!  

Patina pieces

Many of our brass and copper pieces have been hand treated with our very own special recipe patinas and then sealed to maintain their luster and shine. Due to the naturally unpredictable patina process, no two pieces are ever exactly alike. Many of our patina pieces are designed to be reversible, with a different color and pattern on each side. Each piece is completely unique, and made by hand with careful attention to detail and lots of love!
 

One of a kind jewelry

All Artful Logic jewelry is handmade to order in Little Rock, Arkansas. Unless otherwise indicated, the products pictured are a sample of what you will receive.